For years, businesses have relied on MSPs to protect their on-premises data. Now, as SaaS solutions like Microsoft Office 365, Salesforce.com, and Google G Suite gain popularity, most companies assume their SaaS providers take the same responsibility for data in the cloud. But they don’t—and that misconception can leave critical data at risk. Of course, if something does go wrong, it’s the MSP who’ll most likely take the blame anyway.
To ensure the best results for our customers, and avoid unproductive fingerpointing after the fact, MSPs need to take the lead on backup and recovery for SaaS data just as they do for data stored on-premises. After all, when customers lose data, nobody wins.
Why SaaS Backup is Serious Business
These are dangerous times to leave data at risk. A recent Cybercrime Survey from PwC found that seven out of 10 companies had been hit by a cyberattack during the preceding 12 months—with an average data recovery cost of $150,000.
As SaaS gives users greater control over the data within an application, it becomes far more difficult for IT and security teams to maintain protection. Similarly, the complexity of SaaS architecture increases the likelihood of security gaps and misconfigurations. All it takes is one malicious insider—a disgruntled, corrupt, or simply mischievous employee—to wreak havoc.
Put simply, SMBs who lack third-party backup and recovery for their SaaS data are on thin ice. And when it breaks, they’re all too likely to point their fingers in the wrong direction.